Refund policy
Returns & Refunds Policy
Returns
We do not accept returns. To help reduce unnecessary shipping costs and waste, all sales are final.
Refunds
Customer satisfaction is important to us. While we do not accept returns, we may issue a refund in the following situations:
- Your order arrives damaged.
- You receive the wrong item.
- Your order is lost in transit and confirmed by the shipping carrier.
- Your item has a manufacturing defect.
- Your order does not arrive within the expected delivery timeframe due to carrier or supplier issues.
To request a refund, please contact us within 7 days of receiving your order. Include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the problem (if applicable).
Once your request has been reviewed and approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your financial institution to complete the refund.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind.
- Ordering the wrong item.
- Incorrect shipping information provided by the customer.
- Normal wear and tear or damage caused after delivery.
- Requests submitted after the refund request period.
Contact
If you have any questions or need assistance, please contact our support team. We’re here to help and will work to resolve any issues as quickly as possible.